Applies to orders placed through this website.

These terms set out the basis on which Dedicated7 sells refurbished enterprise IT hardware through this website. Please read them before placing an order — by completing checkout you agree to be bound by them.

1. Who we are

Dedicated7 is a company registered in England and Wales.

Dedicated7
Southview
Nupend
Stonehouse
Gloucestershire
GL10 3SU
United Kingdom

In these terms, “we”, “us” and “our” mean Dedicated7; “you” means the person or organisation placing the order.

2. Scope of these terms

These terms apply to goods bought through this website. They do not apply to our services engagements — infrastructure services, professional services, IT asset disposal, recycling and brokerage — which are contracted separately.

Where you are buying in the course of a business, the sections on cancellation rights that are described as applying to consumers do not apply to you; your rights are those set out in these terms and in the Returns & Refunds Policy.

We may update these terms. The version published on this page at the time you place your order is the version that applies to that order.

3. How a contract is formed

Placing an order is an offer to buy. Our acknowledgement email confirms we have received your order; it does not by itself form a contract.

A contract is formed when we email you to confirm that your order has been accepted and dispatched. If we cannot accept your order — for example because the item has already been sold, because a price or description was wrong, or because we are unable to verify payment — we will tell you and refund any payment taken in full.

Our stock is refurbished and often held in small quantities. Where an item becomes unavailable after you order, we will contact you to offer an equivalent alternative or a full refund.

4. Condition of the goods

All hardware sold through this website is refurbished, not new, unless the listing expressly says otherwise. Every unit is tested and certified before dispatch.

Refurbished hardware may show light cosmetic marks consistent with previous use in a data-centre environment. Cosmetic wear that does not affect function is not a fault.

Product listings describe the configuration supplied. Photographs are representative of the model; the exact unit shipped may differ cosmetically. Where a listing specifies components — processor, memory, drives, adapters — those are what is supplied. Rails, caddies, cables, bezels and optical media are only included where the listing says so.

Hardware is supplied without operating systems, application software or licences unless the listing states otherwise. It is your responsibility to hold the licences you need.

5. Price and VAT

Prices shown on the website exclude VAT. VAT at the prevailing UK rate is added at checkout where it applies, and is shown as a separate line before you pay.

Delivery is charged in addition to the item price. See the Delivery Information page for current rates.

Where the site displays prices in a currency other than pounds sterling, that figure is a conversion provided for convenience. Contract and payment currency is confirmed at checkout.

We take care to price accurately. If we discover an error in the price of goods you have ordered, we will contact you before dispatch to ask whether you wish to continue at the corrected price or cancel for a full refund.

6. Payment

Payment is taken at checkout by debit or credit card, processed by Stripe. We do not receive or store your full card details.

Goods are not dispatched until payment has cleared in full.

If your card issuer or payment provider applies a currency conversion or foreign transaction charge, that charge is a matter between you and them.

7. Delivery, title and risk

Delivery destinations, rates and the dispatch process are set out on the Delivery Information page, which forms part of these terms.

Delivery dates given at any point are estimates. We will tell you promptly if a dispatch is delayed.

Risk in the goods passes to you on delivery. Title to the goods passes to you when we have received payment in full.

Please inspect deliveries on arrival. Damage in transit or a shortfall in what was delivered should be reported to us as soon as possible, and in any event within three working days of delivery, so that we can pursue it with the carrier.

8. Warranty

Unless a listing states otherwise, hardware bought through this website carries a three-year hardware replacement warranty from the date of delivery, provided by Dedicated7.

The warranty covers hardware failure in normal use. It does not cover:

  • accidental damage, misuse, or use outside the manufacturer’s stated operating conditions;
  • damage caused by unauthorised repair, modification or firmware alteration;
  • consumable wear items, and cosmetic condition;
  • software, data, configuration, or the cost of reinstating either;
  • fault-finding time, on-site attendance or installation.

Under the warranty we will, at our option, repair or replace the failed item with an equivalent unit. Where an equivalent replacement is not available we may refund the price paid for the item instead.

To make a warranty claim, contact Operations@dedicated7.io with your order number and a description of the fault. Please see the Returns & Refunds Policy for how returns are handled.

This warranty is in addition to, and does not affect, your statutory rights.

9. Cancellation and returns

Your cancellation and return rights, including the statutory 14-day right to cancel that applies to consumers, are set out in full in the Returns & Refunds Policy, which forms part of these terms.

10. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

If you are buying in the course of a business, then subject to the paragraph above:

  • we are not liable to you for loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss or corruption of data, or business interruption, whether direct or indirect; and
  • our total liability arising in connection with an order, whether in contract, tort (including negligence) or otherwise, is limited to the price paid for the goods giving rise to the claim.

You are responsible for backing up your data, and for the secure erasure of any data on equipment before you send it to us.

We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control.

11. Your data

How we collect and use personal data is set out in our Privacy Policy.

12. General

We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.

This contract is between you and us. No other person has any right to enforce any of its terms.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue in force.

A delay in enforcing any of these terms is not a waiver of our right to enforce them later.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK in which you live.

Contact us about these terms

Email Operations@dedicated7.io or call 01242 382625. You can also use the contact form.