Delivery Information

Delivery destinations, rates and what to expect.

We ship refurbished enterprise hardware from our Gloucestershire facility to addresses in the United Kingdom and internationally. This page sets out where we deliver, what it costs and how the process works. It forms part of our Terms & Conditions.

1. Where we deliver and what it costs

Delivery is calculated at checkout once you have entered a delivery address.

Destination	Service	Cost
United Kingdom	Free Delivery	Free, on every order
Europe	Europe Standard Delivery	£50.00 per order
Rest of the world	Rest of World Delivery	£50.00 per order

Delivery charges are per order, not per item. The exact charge for your address is shown in the basket and again at checkout before you pay.

Some destinations, and some larger or heavier consignments, need to be quoted individually. If your address is not served at checkout, or you are ordering rack-mount equipment in quantity, email Operations@dedicated7.io or call 01242 382625 and we will arrange it directly.

2. VAT and duties

Prices on the website exclude VAT. VAT at the prevailing UK rate is added at checkout where it applies, and is shown as a separate line before you pay.

For deliveries outside the United Kingdom, any import duty, tax or customs clearance charge raised in the destination country is payable by you, in addition to the price and delivery charge shown at checkout. Those charges are set by the destination country, not by us, and we cannot calculate them in advance.

3. How dispatch works

Every unit is tested and certified before it leaves us, so orders are picked and prepared rather than shipped straight from a shelf.

1. We acknowledge your order by email as soon as it is placed.
2. The item is prepared and tested, and we confirm the dispatch date with you.
3. We email you when the order is dispatched, together with the carrier and tracking details where the service provides them.

Orders are dispatched on working days — Monday to Friday, excluding English public holidays. Any delivery date we give is an estimate; we will tell you promptly if a dispatch is going to be delayed, and you may cancel for a full refund if a delay does not suit you.

We deliver to the address you give at checkout. Please make sure someone will be there to receive the goods — rack-mount hardware is heavy and will not be left unattended.

4. Receiving your delivery

• Check the number of packages against the delivery note before signing.
• If the outer packaging is damaged, note it on the carrier’s paperwork before signing, or sign as “unexamined”.
• Unpack and inspect the goods as soon as you reasonably can, rather than leaving sealed boxes until an installation date.
• Keep the original packaging for as long as you can. It is what protects the equipment if anything ever needs to come back to us.

5. If something is wrong

Tell us as soon as possible, and in any event within three working days of delivery, if goods arrive damaged or a package is missing, so that we can raise it with the carrier while the claim window is open.

If an item is faulty on arrival or is not what you ordered, we cover return carriage and will send a replacement or a full refund including the delivery you paid. See the Returns & Refunds Policy for how that works.

6. Title and risk

Risk in the goods passes to you on delivery. Title passes to you when we have received payment in full.

7. Collection and larger consignments

Collection from our Gloucestershire facility can be arranged by prior appointment — please contact us before travelling, as stock is not held for counter sale.

For pallet consignments, multi-rack deliveries, timed or booked-in slots, or deliveries to sites with restricted access or no loading facilities, contact us before ordering so we can quote the right service.